Refund Policy

1. Overview

At Brizelonkhulae, we want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which we accept returns and process refunds for Wellora products purchased through our website.

Please read this policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Timeframe: Return requests must be made within 30 days of the delivery date
• Condition: Products must be unopened, unused, and in their original packaging
• Proof of Purchase: You must provide a valid order confirmation or receipt
• Original Packaging: All original seals must be intact

Consumer rights may vary by state. If state law gives you additional non-waivable rights, those rights apply.

3. Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or used
• Products with broken or tampered seals
• Products returned after 30 days from delivery
• Products damaged due to misuse or improper storage
• Free promotional items or samples

4. How to Request a Return

To initiate a return, please follow these steps:

• Step 1: Contact our customer support team at online@brizelonkhulae.world within 30 days of delivery
• Step 2: Provide your order number and reason for the return
• Step 3: Wait for return authorization and shipping instructions
• Step 4: Package the product securely in its original packaging
• Step 5: Ship the product to the address provided in your return authorization

Please do not send products back without first obtaining return authorization. Unauthorized returns may not be processed.

5. Return Shipping

5.1 Customer Responsibility: Unless the return is due to our error (wrong item shipped, damaged during shipping, or defective product), you are responsible for return shipping costs.

5.2 Our Error: If we shipped the wrong item or the product arrived damaged or defective, we will provide a prepaid shipping label for the return.

5.3 Shipping Recommendations: We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot be responsible for items lost or damaged in transit.

6. Refund Process

6.1 Inspection: Once we receive your return, we will inspect the product to verify it meets our return eligibility requirements.

6.2 Refund Approval: If approved, we will process your refund within 5-7 business days of receiving the returned product.

6.3 Refund Method: Refunds will be issued to the original payment method used for the purchase.

6.4 Refund Amount: You will receive a refund for the product price. Original shipping charges are non-refundable unless the return is due to our error.

6.5 Restocking Fees: We do not charge a restocking fee for approved returns.

7. Refund Timeline

After your refund is approved:

• Credit/Debit Cards: 5-10 business days for the refund to appear on your statement
• PayPal: 3-5 business days
• Other Payment Methods: Timeline varies depending on the provider

Please note that the actual time for the refund to reflect in your account depends on your financial institution.

8. Damaged or Defective Products

If you receive a product that is damaged during shipping or appears to be defective:

• Contact us within 48 hours of delivery
• Provide photos of the damaged product and packaging
• Keep the product and packaging until we provide further instructions
• We will arrange for a replacement or full refund at no additional cost to you

9. Wrong Item Shipped

If you received the wrong item:

• Contact us within 7 days of delivery
• Do not open or use the product
• We will provide a prepaid shipping label for the return
• Once we receive the incorrect item, we will ship the correct product or issue a full refund

10. Order Cancellation

10.1 Before Shipping: If your order has not yet been shipped, you may request a cancellation for a full refund. Contact us as soon as possible at online@brizelonkhulae.world.

10.2 After Shipping: Once an order has been shipped, it cannot be cancelled. You will need to wait for delivery and then request a return according to this policy.

11. Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the desired product.

12. International Orders

For international orders:

• Returns are accepted under the same conditions as domestic orders
• Customer is responsible for return shipping costs and any customs fees
• Refunds will not include original shipping charges or customs duties paid
• Processing time may be longer due to international shipping

13. Promotional and Discounted Items

Items purchased during promotional sales or with discount codes are subject to the same return policy. Refunds will be issued for the actual amount paid after discounts.

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to the Website. The policy in effect at the time of your purchase will apply to that order.

15. Your Consumer Rights

This policy does not limit rights that cannot be waived under applicable U.S. federal or state consumer protection laws.